Sr Exec/AM- Senior Executive Soft Services Admin & Facilities Noida and Kolkata

Please share cvs to sd00838847@techmahindra.com

time-8am/9am onwards , wfo 5 days.

Role Purpose

Responsible for managing all soft service operations housekeeping, cafeteria, transport, front office, helpdesk, and overall workplace experience.
The role ensures that every employee touchpoint within the facility reflects a consistent, high-quality, and seamless service experience, in close partnership with the managed office service provider.

Key Performance Outcomes

1. Service Delivery Excellence

• Ensure 95% SLA achievement across all soft service parameters housekeeping, pantry, transport, mailroom, and front office.
• Conduct daily quality audits and track non-conformances for corrective and preventive actions.
• Drive 100% adherence to hygiene, cleanliness, and workplace presentation standards.

2. Vendor Governance

• Manage the service delivery performance of managed office service providers and secondary vendors.
• Review manpower adequacy, compliance adherence, and service checklists regularly.
• Conduct monthly joint reviews on performance scorecards and escalate deviations proactively.

3. Employee Experience & Communication

• Drive employee-centric initiatives in cafeteria, transport, and facility engagement.
• Maintain open communication channels through helpdesk dashboards and proactive floor interactions.
• Ensure real-time response and resolution to employee complaints within SLA.
• Target employee satisfaction score 4.5/5 in facility-related parameters.

4. Health, Safety & Compliance

• Ensure 100% adherence to food safety, hygiene, and occupational health standards.
• Drive training and awareness programs for vendor staff on behavior, safety, and service etiquette.
• Conduct quarterly HSE and service quality audits in coordination with the Admin Head.

5. Cost & Efficiency Control

• Identify cost optimization opportunities across consumables, transport, and cafeteria operations.
• Drive automation/digital solutions for helpdesk, feedback tracking, and complaint resolution.
• Maintain budgetary control within 3% variance and ensure transparent reporting.

Accomplishments Expected in the First 12?18 Months

1. Achieve 95% SLA compliance with visible improvement in employee satisfaction metrics.
2. Institutionalize a daily facility health audit and real-time escalation matrix.
3. Deliver continuous cost efficiency through vendor consolidation and process standardization.
4. Build a trained, courteous, and accountable vendor workforce on the floor.
5. Establish Hyderabad as a model workplace experience site in the BPS network.