Domain: ITES/BPO, KPO

Designation: Senior Process Executive Voice 

Educational Background: Minimum Graduate 

• Excellent communication skills (Hindi & English) (written and verbal)
• Should have prior experience of handling Calls
• Should have experience in handling back-to-back calls or concurrent chats (Minimum:2) 
• Ability to communicate correctly and clearly with all customers with customer centric mindset
• Excellent documentation skills
• Good comprehension skills ability to clearly understand and state the issues customers present
• Ability to concentrate follow customers issues without distraction to resolution
• Good composition skills ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently
• Familiarity with Windows, Microsoft Office & Browsing Internet resources
• Excellent typing skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Organized and detail-oriented
• Resolving Technical complex queries
• Drive continuous improvement through root cause identification and defect elimination

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: HYD - Permanent Work from Office.