Hello Folks,

We are currently hiring for " IT Service Desk Management " with one of our Client based in Bangalore.

Location: Bangalore
Interview Mode: Face-to-Face
Interview Date: 23rd January 2026 ( Friday)
Experience: Freshers to 1 Year
Eligible Passing Years: 2024 & 2025 Graduates

Job Description:

It is hiring enthusiastic and customer-focused Service Desk Management professionals to join our Bangalore team. This role is ideal for fresh graduates or candidates with up to 1 year of experience who are looking to start their career in IT support and service management.

Roles & Responsibilities:

• Act as the first point of contact for users seeking technical assistance
  
• Provide L1 support via calls, emails, and chat
  
• Log, track, and resolve incidents and service requests using ticketing tools
  
• Troubleshoot basic hardware, software, network, and application issues
  
• Escalate unresolved issues to the appropriate internal teams
  
• Ensure timely resolution and maintain high customer satisfaction
  
• Follow ITIL processes and service desk best practices
  
• Maintain accurate documentation and reports
  

Required Skills:

• Excellent verbal and written communication skills
  
• Strong customer service and problem-solving abilities
  
• Basic knowledge of:
  
  • Windows OS / MS Office
    
  • IT support or Service Desk concepts
    
• Willingness to work in rotational shifts (24/7 environment)
  
• Good learning attitude and team player
  

Eligibility Criteria:

• Graduates from 2024 or 2025 batch
  
• Any discipline (preferred: IT, Computer Science, Electronics, or related fields)
  
• Freshers or candidates with up to 1 year of experience
  
• Should be willing to work from Bangalore location
  

Interview Details:

• Mode: Face-to-Face
  
• Date: 23rd January2026
  
• Location: Bangalore (venue details to be shared with shortlisted candidates)
  

Interested Candidate Share Resume at dipti.bhaisare@in.experis.com