Please carry resume and govt ID proof if your coming to walkin drive

Job Details:

• Role : Service Desk Analyst (Technical Support)
• Support to be provided through (Modalities) : Calls / Chats / Emails ( Agent will have no discretion to choose modality )
• Experience: 0-1 yr can apply only
• Location: Hyderabad
• Work Mode: Work From Office ( Mandatory 5 days every week)
• Shift: Rotational Shifts ,Includes Night Shift (rostered as per project demand)
• Transport: One Way Transport ( Window time 7 pm-7am | Radius - 30 kms.)
• Excellent Communications skills required.
• Office Hours: 9.5 hours daily in office
• Distance Comfort: Candidate should be comfortable with the commute to office.

Preferred candidate profile

• Any Fresher Graduate / experienced in SD or CS can apply
• Excellent communications skills (verbal and written)
• Basic understanding in technical trouble shooting
• Excellent communication skills required.
• Candidates who have completed graduation and has all documents can only apply.(Provisional and Marks memos are mandatory)
• immediate joiners preferred

JD :
Responsibilities:

• 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns
• 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
• 3. Identify and escalate tickets requiring urgent attention and action
• 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
• 5. Deal with and resolve helpdesk requests