Team Leader Roles & Responsibilities (Motor Insurance Renewal Calling)

• Manage and supervise the telecalling team
  
• Allocate daily renewal data and calling targets
  
• Monitor team productivity, calls, and follow-ups
  
• Ensure timely calling before policy expiry
  
• Control and manage Excel-based renewal sheets
  
• Ensure accurate updating of call status in Excel
  
• Track renewed, pending, and lost cases
  
• Prevent data duplication and data misuse
  
• Support callers during difficult or high-value calls
  
• Monitor call quality and script adherence
  
• Ensure IRDAI compliance and ethical selling
  
• Handle customer and internal escalations
  
• Track daily, weekly, and monthly targets
  
• Prepare and share daily MIS reports
  
• Identify underperformers and take corrective action
  
• Train and coach team members regularly
  
• Manage attendance, shifts, and discipline
  
• Validate incentives and performance data
  
• Coordinate with operations and HR teams
  
• Ensure overall team target achievement and data security
  ole & responsibilities

Preferred candidate profile