JOB DESCRIPTION

EUC TL & EUC Lead

Location-Mumbai

Experience TL - 3-5years and Lead - 5-7years

Role

EUC TL / Lead

Qualification & Experience

• Experience: within 3+ years of experience in End user support as TL
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.

Skills Required

Other skills

The EUC Team Lead is responsible for managing and delivering end-user computing services, ensuring seamless IT support for desktops, laptops, mobile devices, and related technologies. This role involves leading a team of EUC specialists, driving operational excellence, and implementing best practices to enhance user experience and productivity.

• Customer interface experience (managing expectations; negotiating compromise solutions).
• Should have good communication and interpersonal skill.
• Should be willing to work in a 24*7 environment .
• Experience in team handling.
• ? 7+ years in IT support/EUC roles, with at least 2 years in a leadership position.
• Strong knowledge of Windows, macOS, MDM solutions, and collaboration tools (O365, Teams).
• ? Technical Skills:
• Expertise in SCCM, Intune, Active Directory, Group Policy, and VDI technologies.
• Familiarity with ITIL framework and service management tools (ServiceNow, Remedy).
• ? Soft Skills:
• Excellent leadership, communication, and stakeholder management skills.
• Strong problem-solving and decision-making abilities.
• ROLES AND RESPONSIBILITIES L1
• ? Team Leadership & Management:
• Lead and mentor the EUC team, ensuring high performance and professional development.
• Allocate resources effectively to meet SLAs and project timelines.
• ? Service Delivery & Support:
• Oversee day-to-day EUC operations, including incident management, problem resolution, and service requests.
• Ensure compliance with ITIL processes and organizational standards.
• ? Technology Management:
• Manage deployment, configuration, and maintenance of end-user devices (Windows, macOS, mobile platforms).
• Oversee patch management, OS upgrades, and security compliance.
• ? Project Management:
• Drive EUC-related projects such as hardware refresh, VDI implementation, and software rollouts.
• Collaborate with cross-functional teams for smooth execution of IT initiatives.
• ? Vendor & Asset Management:
• Manage vendor relationships for hardware/software procurement and support.
• Maintain accurate inventory of end-user assets and licenses.
• ? Continuous Improvement:
• Identify opportunities to optimize EUC processes and enhance user experience.
• Implement automation and self-service solutions where feasible.