Greetings from CGS!

We are hiring for Technical Support (Voice Process) to join our dynamic team supporting the North American Process (Night Shift).
Job Details:

• Position: Associate Technical Support Engineer
• Process: International Voice Process
• Experience: Freshers to 4 years (All are welcome to apply!)
• Shift: Night Shift (Cabs provided for night shifts; Day shift during training (One Month)- own transport required)

Work Schedule:

• Training Period: 6 days/week
• Post-Training: 5 days/week (Saturday-Sunday off)
• Work Location: Hi-Tech City, Hyderabad (Work from Office)
• Education: Undergraduates are also eligible

Requirements:

• Excellent communication skills (Fluency in English).
• Basic knowledge of computer hardware and troubleshooting.
• Strong customer focus and problem-solving ability.
• Immediate joiners only.
• No leaves allowed during training.

Key Skills:

• OS troubleshooting (Windows XP, 8, 10)
• Hardware and network troubleshooting
• Knowledge of Microsoft Office, VPNs, AD, DNS, and DHCP
• Familiarity with Network Protocols (TCP/IP, HTTP, UDP)
• SLA management and ticketing

Interview Process (6 Rounds):
1. Initial Screening
2. Harver Assessment
3. Technical Round
4. Ops Round
5. Versant Round
6. HR Discussion

Job Role Highlights:

• Assist North American customers with hardware, software, and networking issues via voice support.
• Troubleshoot technical issues using provided tools and escalate as needed.
• Ensure customer satisfaction by responding promptly and resolving issues effectively.
• Adhere to SLAs and maintain KPIs.

Perks:

• Night shift cab facility.
• Comprehensive training (1 month, day shift).
• Opportunity to grow in a global support environment.
• Additional Benefits: 60,000 per annum as variable pay.

Salary Details:

• Freshers: 16,000-20,000 (In-hand)
• Experienced: 21,000-25,000 (In-hand, based on experience and English fluency)

Dont miss this opportunity to work in a thriving environment! Share your profiles and join us in creating an impactful experience for our customers.

For further details or to apply, contact us today!

HR Team

Lokesh Goud

(8897858188)