Job description
Skills and Ability

• Comprehensive understanding of typical home network deployments is required.
• ? The candidate must be able to identify a diversity of networking home devices specific functions, configurations, and interactions.
• ? Candidate must have immaculate English communication skills.
• ? Candidate must be well mannered and demonstrate a high order of customer services skills.
• ? The candidate must be attentive to detail.
• ? Candidate must have excellent analytical, organizational, and time management skills
• . ? Candidate must be able to perform well in a steep learning curve.
• ? The candidate must be able to sell support contracts.

CommunicationEnglish: Excellent, VNA 5 Accent: Neutral Ability to give good step by step instruction. Positive tone.Computer Proficiency

• Firm understanding of Windows and macOS.
• ? Firm understanding of Android and iOS.
• ? Firm understanding of common firewall configuration.
• ? Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
• ? Comprehensive understanding of typical home network, and wireless layouts, is required. ? Demonstrable skill improvising and designing correct home network deployments.
• ? Demonstrable troubleshooting ingenuity is required.

Additional CommentsCandidates should be open to a shift of 24x7.Round of Interviews and ThresholdRound of Interviews and Threshold

• RMG Screening as per JD
• Typing Test - 25 WPM Gross Speed with 80% of Accuracy
• VnA / Speech Assessment - 5 and above
• OPS / CBI - Competency Based Interview
• ATS Tech Test
• Salary discussion
• Documentation and Offer
• Onboarding

Please Connect with us on our Email ID -Jagriti.kasaudhan@techmahindra.com

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Role: Technical Support - Voice / Blended Industry Type: BPM / BPODepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: B.Tech/B.E. in Any Specialization, BCA in Any Specialization, B.Sc in Any Specialization, ITI Certification in Any Specialization Role & responsibilitiesPreferred candidate profile