The Main Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
• Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
• Build out customer knowledge bases to speed up and improve future replies.
• Provides solutions and resolution resources for customer's problems.
• Be accountable and responsible for the work you have to do.
• Be proactive on sharing best practice and learning but also asking for help when needed.
• Be able to perform un-biased needs assessment and design activities or projects.
• Be a strong facilitator and proactively take any chance to develop your skills whenever possible

Contact Antara@7042566314

Preferred candidate profile

• Graduate fresher with good English communication can apply
• Experience into customer service in international chat/blended process
• People with Gaming exposure and experience are preferred
• Excellent English language skills
• Flexibility and ability to improvise and adapt to new situations
• UG/Graduates can apply.
• Excellent communication skills
• Should be comfortable working in 24*7 Working Environment
• Rotational shifts & Rotational week offs

Perks and Benefits

1. Pick and Drop facilities.

2. Medicare Facility(free online consultation with Doc)

3. Variables based on performance

For more information, please connect with Antara@7042566314 or share the CV over antra.rawat@telusinternational.com or whatsapp @7042566314