Job description

We are hiring for data reporting role in Tech Mahindra for Chandivali location

Designation: Associate Customer Support

Process: Cibil

Shift Timing:

Girls: 8AM - 8PM (any 10hrs)

Boys: 8 AM-11PM (Any 10hrs)

Qualification: Graduate / Postgraduate

Experience: Minimum 1 year of relevant experience in the BFSI industry

Skills Required:

• Strong verbal and written communication skills in English and Hindi
• Good typing speed with accuracy
• Advance Excel is mandatory
• Experience in SQL query
• Knowledge of data visualization tool like Tableau or PowerBI
• Basic understanding of Unix & Knowledge of Python

Roles & Responsibilities:

• Manage client emails with a focus on exceptional service and timely query resolution
• Actively respond to client needs, concerns, and feedback appropriately
• Accurately document customer interactions and update records in the system
• Enhancing existing data insights and updating overall reporting structure as per the requirements along with tracking and monitoring
• Providing robust automation to finalized reporting matrices with regularly updated data sets

Min 1 year experience in BFSI Industry + Excel + Linux

Call me on 8689948557- Priyanka HR