Job Description:

Key Responsibilities of the Renewals Representative Role:

• Manage end-to-end customer renewal processes for assigned pipelines.
• Engage proactively with customers to ensure timely contract/subscription renewals.
• Demonstrated clear, professional communication via email and calls, maintaining a strong customer-first approach.
• Work cross-functionally with internal teams (Account Executives, Customer Success, CX BP Team, Sales, Finance- AR/AP) to resolve renewal-related issues.
• Identify potential churn risks and act swiftly to mitigate them.
• Maintain accurate renewal data in SFDC and track performance metrics.
• Identify and route upsell/cross-sell opportunities to the appropriate teams

Interested candidate share your updated resume to cx001133079@Techmahindra.com or you can reach out @ 9962885530