Role & responsibilities

• Handle Inbound & Outbound calls from US members, patients, or providers.
• Answer queries related to health insurance plans, benefits, and coverage.
• Escalate complex authorization issues when required
• Update provider information and resolve provider inquiries
• Maintain updated member and provider records
• Ensure timely resolution and proper follow-ups
• Show empathy while dealing with members
• Communicate Clearly
• Handle sensitive health-related concerns calmly and professionally