Role & responsibilities

• Conduct Video KYC (Know Your Customer) sessions with customers in compliance with RBI, SEBI, or regulatory body guidelines.
• Verify customer identity by checking official documents (PAN, Aadhaar, etc.) and matching them with the individual on video.
• Ensure high levels of accuracy while recording customer details and capturing screenshots/recordings as per policy.
• Educate customers about the process, resolve basic queries, and guide them through the verification steps.
• Maintain confidentiality and data security at all times.
• Report suspicious or fraudulent activity immediately to the compliance/operations team.
• Update customer records in the CRM or designated system accurately and promptly.
• Collaborate with compliance and operations teams to ensure 100% adherence to audit and regulatory standards.
• Meet defined daily/weekly productivity targets and maintain quality benchmarks in video verification.

Preferred candidate profile

• Education: Graduate in any discipline (preferred: Finance, Commerce, or related field).
• Experience: 02 years (freshers with good communication skills are welcome). Prior experience in BFSI, fintech, or customer service will be an advantage.

• Skills & Competencies:

- Excellent verbal communication (English, Hindi/regional language as applicable).

- Polished presentation and customer handling skills.

- Good knowledge of KYC norms, RBI/SEBI guidelines, and basic compliance standards.

- Comfort with video conferencing tools, CRM, and digital platforms.

- Attention to detail with ability to identify discrepancies quickly.

- High ethical standards and integrity.

• Other Requirement :

- Quiet environment & professional demeanour during customer interactions

- Tech- savvy with basic troubleshooting ability for audio/video issues.

Work from Office is a must

Free Meals provided by company