Role & responsibilities

The Client is a key player in the telecommunications and media landscape, known for its comprehensive range of services, commitment to innovation, and dedication to corporate social responsibility in North America. We are looking for a dynamic Voice coach who will conduct communication training for New Hire Training Batches.

Your roles and responsibilities include:

• Conduct Transactional audits as per control plan to meet targeted accuracy and timeliness
• Provide Feedback and suggestions for improvement
• Publish Dashboards at defined intervals
• Publish compliance dashboards as per plan
• Flexibility and Availability for any ad-hoc business requirement
• Ensure Confidentiality, Availability and Integrity of Data
• Provide Feedback and suggestions for improvement
• GAP Analysis & Controls
• Continuous Focus and Drive to meet and exceed department SLAs
• Conduct New Hire training and Refresher training based on TNA
• Conduct V&A interviews for the process

Key Deliverables (KRA/Measure):

• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Ability to train on sounds (IPA), grammar and soft skills
• Excellent verbal and written communication skills
• Should have good knowledge of audit and evaluation function
• Should have good understanding capabilities to improve customer experience
• Ready to work in Shift timing as per process requirement
• Knowledge of usage of MS Office
• Must be fluent in English language