Branch Operations Manager-BRANCH BANKING-Branch Banking

Location: North/West/Central Delhi

Experience required: 4+ Years

Grade: Manager/Senior Manager

CTC: upto 13 LPA

Job Description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences

Responsibilities

Oversee day-to-day branch operations, ensuring smooth and efficient functioning Ensure strict adherence to bank policies, audit standards, and regulatory requirements Authorize and verify system inputs for customer transactions and service requests (SO/SDO/RO) Manage branch lobby and customer queues to enhance service delivery Handle cash operations, including foreign exchange (FX) and travelers cheques (TCs), within prescribed limits Address and resolve customer complaints within defined turnaround times (TAT) Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC

Interview Details

• Date: 30th January'26 (Friday)
• Time: 11:30 AM - 2:00 PM
• Venue : Kotak Mahindra Bank, 2nd floor - Narain Manzil, Barakhamba Road, New Delhi (Near metro gate No.5 exit)
• Contact Person: Neeraj Tripathi ( Regional Manager) & Aatish Verma (HR)

Note : Be in formal attire and bring your updated resume. Looking forward to meet you!!

Regards

Kotak HR Team