Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats with empathy and professionalism.
  
• Resolve customer issues promptly and efficiently while maintaining a high level of accuracy.
  

Desired Candidate Profile

• 1-6 years of experience in BPO/Call Centre environment handling international voice processes (US/UK).
  
• Excellent communication skills in English language with good pronunciation.
  
• Ability to work on rotational shifts including night shifts as per business requirements.