Greeting from Infosys BPM Ltd.,

We are hiring candidates for Chargeback & Disputes Skill. Please walk-in for interview on 31st January 2026 at Bangalore Location

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application.

Please mention Candidate ID on top of the Resume ***

Process Specialist- 2Yr to 3Yrs experience:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-236284

Interview details:
Interview Date: 31st January 2026
Interview Time: 10:00 AM till 12:30 PM

Interview Venue:

Bangalore, E-City Phase-2, Infosys Limited, No. 40/P-41/P,

Building: 68, Gate: 2, Electronic City phase 2, Industrial Area, Konappana Agrahara, Bangalore- 560100.

Landmark: In Between Sunik Industries and Tejas Networks.

Please find below Job Description for your reference:

• Job Location: Bangalore
• Qualification: Any Graduates - Full time Graduates
• Experience: 2 - 3 Years
• Notice Period: Immediate to 15 Days Joiners only
• Shift: Flexible to work with any shifts
• Work From Office is mandatory
• Job Level: 3A
• Designation: Process Specialist

Job Summary:

The Dispute Resolution Analyst is responsible for reviewing, analyzing, and resolving first-level disputes related to multiple reason codes and card brands. This role involves handling merchant responses, validating documentation, and ensuring compliance with card network regulations and internal policies.

Key Responsibilities:

Dispute Handling:

• Review and analyze first-level disputes across various reason codes and card brands.
• Ensure timely and accurate resolution of disputes in accordance with card network rules and internal guidelines.

Merchant Interaction:

• Receive and review merchant responses for disputed transactions.
• Attach relevant documentation to cases as required for resolution.

Documentation & Compliance:

• Maintain accurate records of dispute cases and supporting documents.
• Ensure compliance with regulatory and card brand requirements.

Process Adherence:

• Follow daily work instructions and adapt to newly introduced assignments.
• Escalate complex cases or exceptions to higher-level teams as per defined procedures.

Required Skills & Qualifications:

• Strong analytical and problem-solving skills.
• Knowledge of card brand dispute processes and reason codes.
• Attention to detail and ability to work with documentation.
• Good communication skills for interacting with merchants and internal teams.
• Ability to follow structured workflows and adapt to new processes.

Preferred Experience:

• Prior experience in dispute resolution, chargeback handling, or merchant services.
• Familiarity with card network rules (Visa, Mastercard, etc.).

Documents and things to Carry:

• Carry a print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents need to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree)
• Candidates to carry mobile charger and ear/headphones to the hiring venue for in-person assessments and evaluations

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance

Regards,
Infosys BPM Recruitment team.