Walk-In Date: Thursday 29th Jan

Venue: Telus Digital, 3rd Floor

Fintech One, Gift City, Gandhi Nagar, Gujrat

Roles & Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Exceed expectations on conversation quality, timeliness of responses and overall customer experience.
• Assist customers with urgent needs and guide them to the best solutions based on their preferences and requests.
• Build out customer knowledge bases to speed up and improve future replies.
• Provides solutions and resolution resources for customer's problems.
• Be accountable and responsible for the work you have to do
• Be proactive on sharing best practice and learning but also asking for help when needed.
• Be able to perform un-biased needs assessment and design activities or projects.
• Be a strong facilitator and proactively take any chance to develop your skills whenever possible

Preferred candidate profile

• Fresher graduates with interest in gaming are eligible to apply
• Minimum 1 year of Gaming Experience with Customer Service
• Candidate with minimum 1 year of International Chat experience are eligible to apply
• People with Gaming exposure and experience are preferred
• Excellent English language skills
• Flexibility and ability to improvise and adapt to new situations
• Fresher Graduates can apply.
• Excellent communication skills
• Should be comfortable working in 24*7 Working Environment
• Rotational shifts & Rotational week offs

Perks and Benefits

• Salary Range- 3.2 LPA - 4 LPA
• Pick and Drop facilities.
• Medicare Facility(free online consultation with Doc)
• Medical Insurance
• Life Insurance