Note:

• This Role is for 6 months Intern (Monthly Stipend: 10K).
• Immediate joiners preferred.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, and peripheral devices.
• Assist in installing, configuring, and troubleshooting Windows and macOS systems.
• Help with software installations, updates, and basic application support.
• Support end-users with issues related to email, network connectivity, and system performance.
• Perform routine maintenance such as system health checks and updates.
• Assist with asset management (inventory, tagging, documentation).
• Collaborate with the IT team during system upgrades and deployments.
• Log and track support tickets through the IT helpdesk system.

Learning Opportunities

• Exposure to IT service desk operations and ticket management.
• Hands-on experience with hardware troubleshooting and system configuration.
• Real-world understanding of network basics, user account management, and IT security practices.
• Opportunity to work with enterprise IT tools (Active Directory, Office 365, MDM solutions, remote support tools).
• Development of communication, customer service, and problemsolving skills.

Eligibility & Qualifications

• Degree/diploma in IT, Computer Science, Electronics, or related field.
• Basic understanding of computer hardware, operating systems, and networking.
• Familiarity with Windows OS (mandatory) and basic knowledge of macOS/Linux (optional).
• Good communication skills and a customerfirst attitude.
• Strong willingness to learn and adapt.

Preferred Skills (Not Mandatory)

• Understanding of Active Directory (user creation, password reset).
• Basic knowledge of networking (IP address, ping, WiFi troubleshooting).
• Exposure to Office 365, Outlook configuration, and remote desktop tools.
• Any IT support certifications (A+, Microsoft MCP, ITIL Foundation) are a plus.