Job description

Job Title: Voice Process Associate

Location: Firstsource Solutions Limited Brigade Residency. Unit-202, 2nd Floor, Block A, Brigade tech gardens Brigade Properties Private Limited, Brookefields, Bengaluru Urban Karnataka - 560037

Eligibility Criteria:

• Minimum qualification: 10th Grade Passed (Candidates with a BE, BTech, BSc, or PG degree freshers will not be eligible to apply. )
• Excellent written communication skills in English
• Basic computer proficiency (MS Office, Internet, Email)
• Ability to work in a fast-paced environment
• Prior experience in a voice process is mandatory

Key Responsibilities:

• Handle customer inquiries and provide assistance via call
• Process and update customer information accurately
• Ensure timely resolution of customer issues
• Maintain a high level of professionalism and customer service

Compensation & Benefits:

• Competitive salary with unlimited performance-based incentives
• Two-way cab facility provided
• Comprehensive health insurance
• Paid time off and holiday benefits
• Opportunities for career growth and development

Interview Process:

1. HR Round: Screening and discussion of job role and responsibilities.
2. Assessment Test and Live Chat Round: Evaluation of skills related to customer support and technical troubleshooting.
3. Operations Round: Final round to assess operational knowledge and practical skills.

How to Apply:

• Interested candidates can contact Muhila- 7904981659
• Please send your updated resumes to E-Mail -Muhila.Arusamy@firstsource.com
• Shortlisted candidates will hear from us as quickly as possible.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or abhilash.cbb@firstsource.com email addresses