Looking for Associates for: US HR Operations

Location:

1. Non-Voice Process, Freshers are welcome.
2. Evening Shift only (both Side Cab will be provided)
3. Sat/Sun fixed off
4. Age criteria: 20 years to 27 years are allowed

Role & responsibilities Associate (Process: US HR operations)

Work Experience 0-36 months

Summary

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries.
• Resolve client queries as per the SLAs defined in the contract.
• Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience Any/Basic MS Excel

Category Customer Service / Voice Process

Working Conditions Fixed evening shift (5 days working). Saturdays and Sundays are fixed off.

Education Skills Any graduate - BA, B.Com, B.Sc. (Non-Technical), MA, M.Com, part time MBA, PGDM.

Note : Looking for immediate joiners or who can join within 10-15 days