About the role
In the role of Technical Support Associate, you will provide assistance to customers facing technical issues with products or services. Your daily tasks will include troubleshooting problems, guiding customers through solutions, and ensuring customer satisfaction. This position is ideal for individuals with a knack for problem-solving and a passion for technology. You will work in a team-oriented environment and gain valuable experience in customer service and technical support.
What you'll do
- Provide technical support to customers
- Troubleshoot issues via phone and chat
- Document customer interactions
- Ensure customer satisfaction
What you'll need
- Bachelor's degree or equivalent
- Strong communication skills
- Basic understanding of technical concepts
Skills
Problem-solving skills
Communication skills
Customer service orientation
Good to have
Familiarity with customer support software
Technical understanding of products
Benefits
- Comprehensive training program
- Health benefits
- Career progression opportunities
Interested in this role?
It takes about two minutes. Free to apply — MetroHires never asks candidates for money.
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Questions about this job
What are the main duties of a Technical Support Associate?
You will troubleshoot customer issues and provide solutions over the phone or via chat.
Is prior experience necessary?
No, we welcome fresh graduates and will provide the necessary training.
What is the salary for this position?
The salary ranges from INR 22,000 to INR 30,000 per month.
Is this position onsite or remote?
This is an onsite position in Sector 18, Noida.
How can I apply for this job?
Click "Apply Now" on this page to apply through MetroHires. MetroHires is recruiting for this role on behalf of a client employer.
Listing last updated