Customer Experience Associate

MetroHires · recruiting for a confidential client

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Listing updated

Pay
₹20,000–30,000 a month
Location
Raipur, Chhattisgarh
Work mode
On-site
Job type
Full time
Experience
Up to 2 yrs
Category
Customer Service

In hand: about ₹17,900–26,900 a month after PF and income tax (estimate). How it's worked out

Become a Customer Experience Associate and contribute to providing excellent service and support to our customers.

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About the role

As a Customer Experience Associate, you will be the first point of contact for customers, assisting them with inquiries and issues. Your role involves providing information about products and services, resolving complaints, and ensuring a positive customer experience. This position is suitable for individuals who are passionate about customer service and enjoy helping others.

You will work with a team of dedicated professionals focused on enhancing customer satisfaction. This role offers a great opportunity to develop communication and problem-solving skills while working in a dynamic environment. If you are a people-oriented individual, we encourage you to apply.

What you'll do

  • Provide assistance to customers via phone and email.
  • Resolve customer complaints promptly.
  • Maintain a positive attitude in all interactions.
  • Document customer interactions and feedback.

What you'll need

  • Bachelor's degree in any field.
  • Excellent communication skills.
  • Ability to work in a team.

Skills

Strong interpersonal skills. Problem-solving abilities. Ability to work under pressure.

Good to have

Familiarity with customer service software. Multilingual abilities.

Benefits

  • Health insurance.
  • Performance-based bonuses.
  • Opportunities for professional development.

Interested in this role?

It takes about two minutes. Free to apply — MetroHires never asks candidates for money.

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Questions about this job

What is the primary role of a Customer Experience Associate?
You will assist customers with inquiries, provide product information, and resolve issues.
Is previous customer service experience required?
No, this role is open to fresh graduates.
What are the working hours for this position?
This is a full-time position, typically working 9 AM to 6 PM.
Will there be opportunities for growth in this role?
Yes, there are opportunities for advancement based on performance.

Listing last updated

Customer Experience Associate

₹20,000–30,000 a month

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