About the role
In the role of IT Support Associate, you will be responsible for troubleshooting technical issues and providing solutions to end-users. This position suits individuals with a keen interest in technology and customer service. You will work in a collaborative environment, ensuring that all IT systems are functioning optimally. Our client values innovation and offers opportunities for professional growth in the IT sector.
What you'll do
- Provide technical support to users via phone, email, or in-person.
- Diagnose and resolve hardware and software issues.
- Assist with network setup and troubleshooting.
- Maintain documentation of support requests and resolutions.
What you'll need
- Bachelor's degree in Computer Science or related field.
- Strong problem-solving skills.
- Excellent communication skills.
Skills
Proficient in troubleshooting Windows and Mac OS.
Understanding of networking concepts.
Ability to work under pressure.
Good to have
Certifications in IT support or networking.
Experience with customer relationship management software.
Benefits
- Exposure to various IT challenges.
- Career advancement opportunities within the IT department.
- A collaborative and innovative work environment.
Interested in this role?
It takes about two minutes. Free to apply — MetroHires never asks candidates for money.
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Questions about this job
What kind of issues will I be handling?
You will handle hardware and software issues, network connectivity problems, and user inquiries.
Is prior IT experience required?
Yes, a minimum of one year of relevant IT support experience is required.
What are the working hours for this role?
The working hours are from 10 AM to 7 PM, Monday to Friday.
What is the salary range for this position?
The salary for this role ranges from INR 35,000 to INR 50,000 per month.
How can I apply for this position?
Click "Apply Now" on this page to apply through MetroHires. MetroHires is recruiting for this role on behalf of a client employer.
Listing last updated
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