About the role
As a Junior Customer Support Associate, you will provide assistance to customers via phone, email, and chat. This role is ideal for fresh graduates or individuals with minimal experience looking to develop their customer service skills. You will be the first point of contact for customer inquiries, resolving issues, and ensuring high levels of customer satisfaction. Working remotely offers flexibility while allowing you to engage with a diverse range of customers. This position suits proactive individuals who enjoy helping others and are eager to learn.
What you'll do
- Respond to customer inquiries across various platforms
- Resolve customer issues in a timely manner
- Maintain accurate records of customer interactions
- Provide feedback to improve service quality
- Assist in training new team members
What you'll need
- Bachelor's degree in any field
- Strong communication and listening skills
- Ability to work independently
Skills
Customer service orientation
Good problem-solving abilities
Basic computer skills
Good to have
Experience with customer support software
Knowledge of product/service offered
Benefits
- Flexible working hours
- Opportunity to develop customer service skills
- Work from the comfort of your home
Interested in this role?
It takes about two minutes. Free to apply — MetroHires never asks candidates for money.
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Questions about this job
What are my main duties in this role?
You will assist customers through various communication channels, resolving queries and issues.
Do I need prior experience for this role?
No, this position is suitable for freshers and individuals with up to 2 years of experience.
Is the work remote or onsite?
This is a remote part-time position.
What is the expected salary range?
The salary for this role ranges from INR 15,000 to INR 25,000 monthly.
How can I apply for this position?
Click "Apply Now" on this page to apply through MetroHires. MetroHires is recruiting for this role on behalf of a client employer.
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