Customer Experience Associate

MetroHires · recruiting for a confidential client

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Listing updated

Pay
₹25,000–40,000 a month
Location
Lucknow, Uttar Pradesh
Work mode
On-site
Job type
Full time
Experience
Up to 2 yrs
Category
Retail

In hand: about ₹22,400–36,000 a month after PF and income tax (estimate). How it's worked out

Join our client as a Customer Experience Associate in Lucknow, where you will play a key role in enhancing customer satisfaction and engagement.

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About the role

As a Customer Experience Associate, you will be the frontline representative for our client, ensuring a seamless and positive experience for all customers. Your daily tasks will involve assisting customers with inquiries, resolving issues, and providing product knowledge to enhance their shopping experience. This role is ideal for individuals who are passionate about customer service and have a knack for communication.

You will work closely with the management team to identify areas for improvement and help implement strategies that elevate the customer experience. The ideal candidate is someone who is enthusiastic, approachable, and eager to learn. Join a dynamic team that values your input and fosters professional growth.

What you'll do

  • Assist customers with inquiries and provide product information.
  • Resolve issues and complaints in a timely manner.
  • Maintain a clean and organized store environment.
  • Collaborate with the management team to improve customer experience.

What you'll need

  • High school diploma or equivalent.
  • Strong communication skills.
  • Basic computer knowledge.

Skills

Excellent verbal communication. Problem-solving skills. Customer-focused attitude.

Good to have

Familiarity with retail software. Teamwork skills.

Benefits

  • Competitive salary.
  • Health insurance.
  • Employee discounts.

Interested in this role?

It takes about two minutes. Free to apply — MetroHires never asks candidates for money.

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Questions about this job

What are the main responsibilities of this role?
You will assist customers with inquiries, resolve issues, and provide product knowledge.
Is prior experience required for this position?
No, this role is suitable for freshers and those with up to 2 years of experience.
What is the work environment like?
The position is onsite at our client's retail location in Hazratganj.
What are the working hours for this job?
Working hours may vary, but typically you will work 9-hour shifts including weekends.
How can I apply for this position?
Click "Apply Now" on this page to apply through MetroHires. MetroHires is recruiting for this role on behalf of a client employer.

Listing last updated

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Customer Experience Associate

₹25,000–40,000 a month

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