About the role
In the role of Customer Service Representative, you will be the first point of contact for customers, addressing their queries and providing solutions in a timely manner. You will utilize various communication channels and maintain a high level of customer satisfaction. This position suits individuals with a passion for helping others and a strong desire to learn about the customer service field. Our client offers a supportive remote work environment where you will receive comprehensive training and ongoing support.
What you'll do
- Respond to customer inquiries via phone and email
- Resolve issues and provide solutions to enhance customer experience
- Maintain records of customer interactions
- Collaborate with team members to improve service quality
What you'll need
- High school diploma or equivalent
- Strong verbal and written communication skills
- Customer-oriented mindset
Skills
Problem-solving skills
Time management
Empathy and patience
Good to have
Familiarity with CRM software
Bilingual abilities
Benefits
- Work from the comfort of your home
- Comprehensive training program
- Opportunities for career advancement
Interested in this role?
It takes about two minutes. Free to apply — MetroHires never asks candidates for money.
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Questions about this job
What are the working hours for this position?
The working hours are flexible, allowing for a better work-life balance.
Is prior experience required?
No, fresh graduates are encouraged to apply.
What is the salary range for this role?
Salaries range from INR 20,000 to INR 35,000 per month.
Listing last updated
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