About the role
In this role, you will provide technical support to customers, helping them resolve issues with products and services. You will be the first point of contact for customers requiring assistance and will work to ensure their satisfaction. This position is great for individuals with strong problem-solving skills and a passion for technology, providing opportunities for growth within the customer service field.
What you'll do
- Provide technical support
- Troubleshoot customer issues
- Document interactions and resolutions
What you'll need
- Bachelor's degree in IT or related field
- Strong problem-solving skills
- Experience in customer service
Skills
Technical knowledge
Communication skills
Customer service orientation
Good to have
Familiarity with support ticket systems
Basic programming knowledge
Benefits
- Career advancement opportunities
- Supportive team environment
- Training and development
Interested in this role?
It takes about two minutes. Free to apply — MetroHires never asks candidates for money.
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Questions about this job
What are the main responsibilities for this role?
You will troubleshoot technical issues, assist customers via phone or email, and document customer interactions.
Is prior experience necessary?
At least one year of experience in a technical support role is preferred.
Where is this position located?
This is an onsite role based in Kota.
What is the salary range for this position?
The salary range is between INR 25,000 and INR 40,000 per month.
How do I apply for this position?
Click "Apply Now" on this page to apply through MetroHires. MetroHires is recruiting for this role on behalf of a client employer.
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