About the role
In this role, you will provide technical support to clients by troubleshooting hardware and software issues, guiding them through solutions, and ensuring high levels of customer satisfaction. Your responsibilities will include responding to queries via phone, email, and chat, while documenting support interactions. This position is suited for individuals with a technical background looking to enhance their customer service skills in a fast-paced environment. You will work within a dedicated support team to ensure client needs are met efficiently.
What you'll do
- Troubleshoot and resolve technical issues.
- Provide excellent customer service.
- Document all support interactions and solutions.
What you'll need
- Bachelor's degree in IT, Computer Science, or related field.
- Proven experience in technical support.
- Strong problem-solving skills.
Skills
Excellent communication and interpersonal skills.
Strong technical knowledge.
Ability to work under pressure.
Good to have
Experience with ticketing systems.
Familiarity with customer relationship management (CRM) software.
Benefits
- Competitive salary and performance bonuses.
- Opportunities for professional development.
- Supportive team environment.
Interested in this role?
It takes about two minutes. Free to apply — MetroHires never asks candidates for money.
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Questions about this job
What technical skills are required for this role?
You should have a good understanding of computer systems, networks, and common software applications.
Is experience in customer support necessary?
Yes, 1-3 years of experience in a technical support role is preferred.
What is the work schedule for this position?
This is a full-time position with a rotational shift schedule.
Listing last updated
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