About the role
In the role of a Customer Support Associate, you will be the first point of contact for customers seeking assistance. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication. This position is ideal for individuals who are passionate about helping others and have excellent interpersonal skills. You will receive training and support to help you thrive in a fast-paced customer service environment.
What you'll do
- Respond to customer inquiries via phone, email, or chat.
- Assist customers with product information and troubleshooting.
- Document customer interactions and feedback.
- Coordinate with other departments to resolve complex issues.
What you'll need
- Excellent verbal and written communication skills.
- Problem-solving abilities.
- Ability to work in a team environment.
Skills
Communication skills
Customer service orientation
Problem-solving
Good to have
Experience with CRM software
Knowledge of product-specific information
Benefits
- Flexible working hours.
- Training and development opportunities.
- Supportive team culture.
Interested in this role?
It takes about two minutes. Free to apply — MetroHires never asks candidates for money.
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Questions about this job
What qualifications do I need for this role?
A high school diploma or equivalent is required; additional qualifications in customer service are a plus.
Is this position remote?
Yes, this role is fully remote.
What is the salary range?
The salary ranges from INR 15,000 to INR 25,000 per month.
How do I apply for this job?
Click "Apply Now" on this page to apply through MetroHires. MetroHires is recruiting for this role on behalf of a client employer.
Listing last updated
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